SHIPPING POLICY

We offer free standard delivery to the UK on all orders over £75.

£6.50 Standard UK Delivery under £75.

All orders that are placed using standard delivery are sent via a trackable Royal Mail Special Delivery service. Your order will arrive within two to three working days and will require a signature on receipt.

 

Worldwide standard delivery (5-15 working days) £25 using Royal Mail International Signed for service.

RETURN POLICY

We hope that you love your purchase but understand that sometimes things just aren't quite right. If your intension is to return your item, please contact us within 3 days of your delivery by emailing bouquetdreams@bouquetdreams.com with your order number. But don’t worry you then have 7 days to return the item in its original condition after we contact you. Our team will resolve this for you straight away.

If you are returning goods for refund please send them to below address:

4 Uphill Drive

BA1 6PA

Bath, UK

Please use a tracked service to return your item. You must ensure to obtain your proof of postage in case your parcel is lost on its return back to us. If you do not have your proof of postage, Bouquet Dreams cannot be held responsible for any lost parcels.

It is important that a return postage receipt is kept safe until you receive your refund from us.

We reserve the right not to refund you if you return items to us which are not in their original condition.

 

It is also important that you’re aware that the cost of returns must be paid by the customer.